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Knowledgebase : Billing
Whenever you add a new credit card to your profile, the control panel makes a $1.00 test transaction to verify the credit card details. This $1.00 is IMMEDIATELY VOIDED and thus will not appear on your statement. We appologize for the confusion.
MoneyBack requests are valid ONLY for hosting accounts less than 30 days old. Note that ONLY hosting fees are refundable. Setup fees and Domain Registration fees are non-refundable. To request MoneyBack: * Log into your hosting account. * Clic...
All orders for accounts through Hostica go through an intensive fraud check process. To insure the safety and reliability of our services, your new signup account may have been selected at random to be manually reviewed by our fraud department. This is no...
There are two possible scenarios in this case: 1. Your account was suspended originally due to non-payment and you must contact billing@hostica.com to resume your account. or 2. Your site has been suspended due to an Acceptable Use Policy violation and yo...
The first step to take in this scenario is to insure that the credit card number, expiration date and CVV code are all entered properly; one transposed number in any of the three fields will result in the card declining.If you are sure that the informatio...
Warning: Domain Registry of America DROA renewal scam! We have discovered that a company called, "Domain Registry of America" among with others, have been e-mailing and sending letters to our customers with deceptive messages about domain renewa...
1. To cancel your account if it is less than 30 days old: Log into control panel and use the Money Back option. 2. To cancel your account if it is more than 30 days old: CLOSE HOSTING ACCOUNT: Please note: As per the End User License Agreement and T...
To change your credit card/billing info: 1) Log into your Hsphere control panel @ https://www.hostica.com/Account_Login.htm 2) Click on Billing Info. 3) Click Edit next to "Edit Billing Profile".A step by step video on how to update your billing...
You can view your itemized, detailed invoice for your account through your control panel. 1. Log into your Hsphere control panel @ http://www.hostica.com/login.html 2. Click on "Billing Statements" Clicking on each of the links will display your...
Information on Domain Dispute Resolution     ICANN Uniform Domain Name Dispute Resolution Policy     compliance@opensrs.org  
The Hostica.com control panel has recently been upgraded to a new version and now includes the feature to send out monthly invoices for all customers even if there is a zero balance. Many of our customers have requested this feature. It also helps remind ...
Your billing contact e-mail on file with us is not valid. Please update your e-mail address. To update the billing e-mail address on file, the whole credit card profile needs to be re-entered. To change your credit card/billing info: 1. Log into your Hsph...
If you have a valid credit card on file with us, your charges will automatically go through if it is over $5.00. If the charges are not going through automatically, please check the credit card on file or contact your bank as the charge is either declinin...
When using PayPal, it is best practice to pay using the submit button inside the control panel billing profile. Otherwise, an email payment is not credited immediately to your account and could result in suspension. The submit option that is in the con...
Some signup orders are never processed and are deleted due to improper billing/credit card info or suspected fraud (due to a fraud checklist). You'll need to resubmit your order via our website at http://www.hostica.com [1]. Sometimes there is an is...
To update your billing and contact e-mail address (for your web hosting), please follow the directions below: 1. CONTACT EMAIL Log in to your control panel, select "Contact Info" and make any corrections, then save your changes. 2. BILLIN...