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Knowledgebase : Email Issues
For downloadable PDF manuals on the Anti-Spam PRO Email level interface, please click the links below.
To whitelist a sender in your Anti-Spam PRO email filtering: 1. Log-in to your Anti-Spam Pro (https://www.spamlogin.com [https://www.spamlogin.com]) 2. Click on "Sender whitelist" on the side menu. 3. Enter the email address of the sender you wish t...
If you're not able to send email, and are receiving the one of the following error messages, then you'll need to change your outgoing mail server's port to 587: * "unable to connect to outgoing or SMTP mail server" * "outgoing server is not respondin...
If you're receiving the "553 Sorry that domain isn't allowed to be relayed through this host" error, then that means that SMTP authentication has not been enabled in your email program. You'll need to enable SMTP authentication in order to be able to sen...
There are several ways to get your email. Through the control panel: Log into your hosting account (https://www.hostica.com/login.html) click on Email Scroll down the page, and find the mailbox you wish to check click the "Launch" icon (to the far...
To change the MX records for your domain name to point to an external mail server, you will need to: Log into your account here: https://www.hostica.com/login.html click on the Domains icon click the Edit icon next to DNS Configuration Click the tr...
Article Index What Is SPF? How to enable SPF SPF not working? It is possible for spammers to forge the headers of a message to make it appear to be coming from your domain name, when it actually is not. You may wish to enable SPF for your...
Article Index What is SPF? How to enable SPF SPF not working? Ever open up your email to find a complaint from someone who said that you sent them spam but NEVER DID? Ever receive a bounce back from another host containing spam or viruses t...
If you have any anti-virus software running, try temporarily disabling it, as it may be interfering with your connection to the mail server. We have seen this issue come up always when a combination of Outlook and a 3rd party anti-virus software is used ...
Article Index   What Is SPF? How to enable SPF SPF not working? If you have enabled SPF , are are still receiving bounced back emails from spammers, please read on: While SPF has been enabled, it will not prevent the receiving of such...
You can check your email from any computer by going to the following page: http://mail.yourdomain.com Substitute your domain name for "yourdomain.com". Your e-mail username is your complete e-mail address; your password is the password you se...