Knowledgebase: Contracts > Hosting Contracts
Malicious Content, Exploits, and Vulnerabilities
Posted by Frank . on 15 February 2011 03:14 PM

If Your Website Is Hacked

Hostica does not tolerate malicious content on our servers and will not allow our servers or services to be used for such purposes. We do not accept or tolerate Websites that contain malicious content either intentionally or through exploits in the scripts running on them.

If Hostica receives complaints, or if we find that your website contains malicious content, we will disable access to your website for a period of no less than 5 days. All files will be removed from the website. The owner will be required to respond by email to Hostica stating that they will cease using malicious content on their website, and that they will take every precaution to keep their software patched and updated. We will require a reactivation fee to be paid before the site is reactivated.

In the event that we receive further complaints after the site has been unlocked the first time, We will terminate the hosting and email boxes associated with domain name in question.

If you are uncertain about the software you are using, we suggest you contact the software developer to ensure the current version is secure from exploits.

Malicious Content : Hostica takes a zero tolerance approach to malicious content hosted on our servers. Very simply this means that customers/resellers of Hostica may not host malicious content on our servers or permit their websites to be the transit of malicious content through exploits and vulnerabilities in the software used on their sites. Customers/Resellers of Hostica may not host, or permit hosting of, sites containing malicious content. Violations of this policy carry severe penalties, including termination of service.

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